TOWNLEC AUTO ELECTRICAL, also known as TOWNLEC, is a locally based auto-electrical and airconditioning business established in 2008. Townlec strives to use local businesses and local suppliers in providing its services. In a time marked with change, especially in electronics, we are capable of providing cutting-edge technical and personal service. Our clients require that service in a range of areas, from assets at large processing plants to smaller vehicles such as town cars. In between are trucks and marine machinery as well as specialised and customised machines like mobile garbage compactors. Townlec meets the regulatory requirements
to supply services to public, government, commercial and industrial clients. The biggest challenge facing those clients is staying ahead of developing technologies and we have systems in place to meet emerging demands. We respect our clients’ commercial and personal needs and make it our priority to keep assets operational by addressing emergency and maintenance imperatives. Part of the service is educating operators to reduce downtime by enhancing day-to-day operational techniques. Repeat business is the hallmark of our growth and is testament to the consistently high standard of service Townlec provides.

TOWNLEC APPROACH


TOWNLEC is marked by professional standards of service and communication.

Your issues are our priority. Our point of difference is our personalised approach.

The value of our service is minimising your downtime. It is measured by our reputation for being first, being best and being the most thorough.

Our capabilities are shaped by our environment. Townsville is home to a world-class minerals processing industry and the Australian Army’s largest land base. It has one of the largest local authorities in regional Australia.

The city hosts one of the busiest container ports in Queensland and is the centre of the largest sugar refining industry in the country. It is the largest logistics centre in the state outside of Brisbane. There is a complex supply chain that keeps these industries running smoothly and if we are not directly involved, we are providing immediate support from tier one through to tier five.

We attract and keep long-term clients by a commitment to getting it right the first time, every time. This commitment is supported by our investment in the latest technology and a culture of constant training.

TOWNLEC SERVICES


• Auto-electrical and airconditioning work on general automotive vehicles and equipment including private and commercial vehicles, motorbikes, light trucks, mowers, generators, stationary engines, trailers and dual battery systems. • Auto-electrical and airconditioning work on classic vehicles. • Heavy vehicle and airconditioning maintenance works including rubbish trucks, large mowers, prime movers, dump trucks, Bomag equipment (rollers, compactors), excavators, vac trucks, bobcats, boom lifts, bucket trucks and Wirtgen profilers. • Construction equipment (cranes, scissor lifts) • Auto-electrical and airconditioning on farm vehicles and equipment including tractors and cane harvesters. • Installation of new components and accessories.

CERTIFICATIONS HELD

• Certificate III in Automotive (Electrical) issued by TAFE Queensland Brisbane, May 2006. • AUR20705 Certificate II in Automotive Mechanical – Air Conditioning issued by Careers Australia Institute of Technology, May 2008. • Refrigerant trading authorisation, Authorisation No: AU20590 issued by the Australian Refrigeration Council Ltd. • Command Cruise Control Installation Technician issued by the Command Auto Group Pty Ltd, November 2011. • 30215QLD – Course in General Safety Induction (Construction Industry) issued by HBA Consulting Group Pty Ltd, November 2008.

TOWNLEC SOFTWARE


• G-SCAN DIAGNOSTIC TOOL This is an automotive scan tool with a range of functions including steering angle calibration/reset, DFP regeneration in diesel vehicles or hybrid battery testing. G-Scan is selected by Japanese commercial fleet and mining companies Oceania-wide for its brand-ranging Japanese truck system coverage, including immobiliser, SRS, ABS, smoother, semi-automatic and automation transmission coverage.

 • CAT ET SOFTWARE Caterpillar Electronic Technician (Cat ET) is diagnostic software required to communicate, diagnose and service electronically controlled Caterpillar engines and machines. When connected to an Electronic Control Module (ECM), a technician has the ability to diagnose existing and potential problems, configure the product and obtain data for analysis.

 • OTHER IT systems, including Quickbooks online, are used to book, manage, track and register orders. We have redundancies for our project documentation and all our digital information is backed up off-site. Our hardware and software systems are insured for replacement. Our system is protected against cyber security and other digital threats.
 

MANAGEMENT SYSTEMS

TOWNLEC AUTO ELECTRICAL has documented both a Quality Management Statement and a Quality Management System based on the AS_ISO 9000 series, including the latest version’s emphasis on risk-based thinking and continuous improvement. We meet all specified process and organisational requirements on site, en-route and at our service centre. Adherence to technical specifications, client standards and community expectations apply in our approach to safety, the environment and quality. Townlec has a current Risk Management Plan and is compliant with AS 2030.1 and AS 4332. It includes a risk management matrix to assess work sites and identify possible incidents. Our procedures are consistent with regulatory and peak industry standards and go beyond that to meet the particular demands of the environment we are working in. Business owner Peter Russo is the responsible manager for quality and WH&S systems. Scheduled audits including safety are carried out internally, on the appointment of new staff and on acceptance of a new client. The business’s Workplace Health and Safety Manual has been developed in line with the Occupational Health and Safety Act QLD 1995. The safety manual is provided to clients on request and always found to be compliant. Townlec operates on dozens of industrial and commercial sites and complies with all requirements in becoming vendors.

That reputation is built on being responsive and reliable and on constant communication.
We’ll be there quickly, diagnose the problem, report with an accurate and thorough assessment of when you can expect to be back on track and execute a solution.
Our suppliers have a comprehensive inventory of parts kept on the shelves, which can otherwise be shipped overnight.

Townlec has a Health, Safety and Environmental Policy in place, developed in line with AS ISO_14001. Our commitment to standards and expectations are outlined in an environmental statement. We go beyond that with a policy to take all waste off site to dispose of in accordance with the appropriate regulatory recommendations. • Old batteries and scrap metal are taken to Church’s Disposal Store. • Airconditioning gas is recalled and sent to Ashdown Ingram for recycling. Risk is managed by applying a matrix that measures management, risk and impact.
The business also complies with all insurance requirements covering WorkCover, public liability ($20m), motor vehicle and other equipment. We note our clients as interested parties to insurance on request. Conformance inspections are carried out on all products and fittings for effectiveness and compliance. We are constantly improving our systems and procedures and are setting the standard in some cases. In the use of products for repairs and maintenance, the Australian Standard falls back to the Original Equipment Manufacturer specifications as a default. We are educated to recommend products with augmented specifications to meet the extremes of exposure to climate and processing where necessary. We are undertaking international benchmarking with the Queensland Manufacturing Institute (QMI Solutions) to establish our place in the international standard for quality assurance.

PARTS AND SUPPLIERS

• ASHDOWN INGRAM

• BAXTERS • COOLDRIVE

• REPCO

• BLA

• TONY IRELAND ISUZU

• WESTCO TRUCK SALES

• BROWN AND HURLEY

• CENTURY BATTERIES

“ We value our business relationships, which are hard-won and easily lost.”

CAPACITY LEVELS

TOWNLEC is tasked with meeting the range of requirements from complex mining and minerals processing operations to fleets of local authority rubbish trucks.

We are able to expand at short notice as demand dictates and can access extra capacity through collaboration with other providers who meet our service and product standards.

This quality service is offered across the north and north-west of the state and applies as much to private vehicle owners as it does to multi-national operations.

Townlec has priority service agreements with national and international product suppliers as part of our commitment to maintain the quickest possible response times.

Our intellectual capacity is continually honed on the sharpening steel of product education, peak industry briefings and industry technical sessions.

As a member of the Institute of Automotive Mechanical Engineers, Townlec Auto Electrical’s staff regularly attend training and seminars to ensure the whole team is up to date with the latest technology and industry trends.

Our ongoing training also forms part of the company quality system. 

INDUSTRIES SERVED

• Private and commercial vehicles and equipment.

• Government/institution vehicles and equipment (James Cook University, Queensland Parks and Wildlife Service, Rural Fire Brigade, Oil Pollution and Environmental Control Solutions, Queensland Department of Transport and Main Roads, Townsville City Council).

• Marine and boating (Club Marine).

• Construction industries (TT Building Services, MBD Constructions)

• Earthmoving industries (Sticky Group Pty Ltd, Eastern Trees).

• Fuel industry (Puma).

• Mining and metal refineries (Sun Metals, Queensland Nickel refinery, Mount Isa Mines, Century mine, Phosphate Hill mine, Dawson Engineering).

• Farming and the cane industry.

• Waste removal services (Transpacific Industrial Solutions, Veolia Environmental Services, Toxfree).

• Car and truck dealerships (Bucher Municipal, Isuzu, Tracpower).

• Electric power industry (John Holland).

• Transport Industry (Followmont Transport).

2008
In the industry since 2008
Townlec has been servicing Townsville and the surrounding areas since 2008. In that time we have developed a wide and varied customer base.
AU 20590
ARKtic! certified